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This study aims to analyze Factors Affecting Fixed Broadband Service Demand in Case Of Bahir
Dar Grand Shop located in Bahir Dar city. The study answers the research questions, how
covid19, internet speed, price and aftersales support affect fixed broadband demand? To answer
the above questions, quantitative study was use to analyze the data gathered from grand shop
broadband user customers. The primary data was collected from 350 respondents which is
selected through simple random sampling methods from the total population and secondary data
was gathered from different literatures, articles and from websites.to analyses the collected data
Correlation analysis was implemented to assess the relationship between independent and
dependent variables and multiple regression analysis also conducted to assess the influence of
explanatory variables on the dependent variable and to test the proposed hypothesis. The findings
confirmed that the independent variables (covid19, internet speed, price and aftersales support)
have a positive and significant relationship with fixed broadband demand. Finally, the study
recommended that ethiotelecom should give greater emphasis on solving and adopting the
influential factors that affect the demand of fixed broadband to capture the potential customer and
to create long last loyalty with the existing customers of fixed broadband. |
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