Abstract:
The objective of the study was to examine the effect of psychological contract operationalized in
terms of transactional, relational and balance, transitional contracts on employee turnover
intention in Ethio telecom Gondar city branches. The study employed quantitative research
approach with explanatory research design due to its intent to find the effect of psychological
contract on employee’s turnover intentions. From a total of 247 population a sample of 153
respondents were selected using simple random sampling technique. Data were collected
through questionnaires and analyzed using SPSS version 26 after coding and cleaning to
eliminate any flaws. Data was analyzed using descriptive statistics, correlation, and multiple
linear regression analysis. The findings revealed that psychological contract (transactional and
transitional) positively and (relational, balanced) negatively tend to contribute significantly in
determining employee’s turnover intentions. The results of the regression analysis model
indicated that the five independent variables (transactional contracts, relational contracts,
balance contracts, transitional and ideological psychological contracts) explain about 70.9
percent of the variation in the level of employee turnover intentions. Transactional and
transitional psychological contracts have positive and significant effect while the remaining
independent variable has negative and significant effect on employee turnover. Based on the
findings, the study recommends, the management body should improve mutual trust, employee
involvement, secure the wellbeing of employee, communication with employees so that they
understand the company's strategic direction, goals, and objectives. This has the potential to
reduce skepticism and uncertainty so as to maximize the reduction of the employees’ turnover
intention.