Abstract:
The main objective of this study was to investigate the effect of total quality management on
organizational performance in Water Well Drilling Enterprise. . The study used descriptive and
inferential analysis technique. The study used primary data source and the data collection
instrument was structured close ended survey questionnaires using the five point Likert scale
adopted from different scholars in previous studies. The sample size was 172 respondents using
simple random sampling technique and 164 questionnaires were filled and returned for the
analysis. To achieve the objectives of the study, the researcher used the Statistical Package for
Social Science (SPSS Version 23) tool in order to find the results of descriptive and inferential
statistics analysis easily. The result of this finding indicated that the four predictors (teamwork,
employees’ involvement, training and education, and leadership commitment) have significant
and positive coefficient of beta values indicating that they have positive effect on organizational
Performance under the study while the two predictors strategic planning and customer focus
have insignificant alpha value which indicated that they have insignificant effect on
organizational Performance under the study. The study finally concludes by suggesting that the
management has to develop strong teamwork by focusing on capacity building of the team in the
Enterprise and that future studies should test the effects of the other elements of total quality
management practices on organizational performance that were not part of this study.