Abstract:
This study investigated the influence of academic staff OCB on the effectiveness of public
universities in the state of Amhara. A concert-embedded mixed-methods (QUAN/qual) research
approach was utilized. Sample universities and survey participants were selected through
stratified and simple random sampling techniques. To gather quantitative data, validated
questionnaires were distributed to survey participants, and data collected from 719 participants
were analyzed using descriptive (mean, SD) and inferential (one-sample t-test, independent
samples t-test, correlation, regression, and one-way ANOVA) statistical techniques. In contrast,
qualitative data was gathered via semi-structured interviews and document analysis and analyzed
thematically. The quantitative and qualitative findings indicated an above-average aggregate
OCB and OE level. However, the qualitative analysis of OCB dimensions revealed mixed
results: three components (conscientiousness, sportsmanship, and civic virtue) were found to be
above average, while the other two (altruism and courtesy) were low. The study further
demonstrated that academic staff members' civic virtue and courtesy behaviors were strongly and
significantly associated with OE factors such as SOCI, SES, and SAD. Conscientiousness was
above averagely associated with most OE dimensions but had a low correlation with SCD, SPD,
and FS. Sportsmanship was weakly associated with all effectiveness factors, and altruism
displayed a non-significant and negative relationship with all OE components. Regression
analysis further revealed that civic virtue alone predicted 82% of the variance in OE, and when
combined with courtesy, they predicted 87.8% of the variance. The analysis found no significant
differences in OE based on academic staff demographic characteristics (sex, educational level,
and experience). The findings indicate that while average OCB positively impacts OE it is
insufficient for public universities aiming for long-term growth. Consequently, these institutions
face significant risks in achieving their objectives. To enhance effectiveness, the institutions
should focus on increasing employee compensation and fostering a positive organizational
culture