Abstract:
The main issue faced by all tax authorities in developing countries is securing sufficient revenues to
finance various governmental expenditures. Taxpayers who comply voluntarily with the tax system
are paramount contribution for state building. Hence, the main aim of this study was to examine
determinants that affect taxpayers’ voluntary compliance level. The study used a cross-sectional
survey design that employed a quantitative research approach with explanatory research type. In the
current study dual-media surveys, paper based and online survey, were implemented. Category “A”
and “B” taxpayers were the target population of the current study. Three Woredas of Fafen Zone
were selected purposefully. However, the ultimate samples of the study were selected on random
basis using stratified and simple random sampling techniques. Primary data obtained from 229
respondents were analyzed through descriptive and econometrics methods. Given the ordered nature
of the dependent variable, the study employed an Ordinal Logistic Regression model. Stata Version
14 and the Statistical Package for Social Science (SPSS) Version 23 were used to manage and analyze
the data. The result of this study revealed that tax knowledge and perception of fairness have a
significant and positive effect on voluntary tax compliance. While, corruption, complexity of tax
system and compliance costs have a significant and negative effect on voluntary tax compliance level.
Thus, tax authorities before implementing any tax compliance strategies and policies, they should
understand clearly factors that motivate and deter taxpayers’ voluntary tax compliance level. So, to
achieve sustainable, efficient and cost effective high voluntary tax compliance level, tax authorities
should concentrate on fighting corruption, building easy and less costly tax system, educating
taxpayers about tax and improving the fairness of the tax system.