This article identifies who middle managers are in the civil service and what is expected of these managers in organizations. It provides a review of the literature on middle managers in civil service organizations (CSOs) and their roles as the topic is under researched and requires merging various studies in the past to come up with one coherent result. The literature review revealed that many scholars focus on the strategic roles of middle managers in organizations. There are two critical rifts among scholars on the strategic contribution of middle managers. The first group emphasized on the critical roles middle managers play in all the various steps of strategic management while the second group rejects this thesis and emphasized middle managers as implementers of decisions made at the top in the management hierarchy. In this review, it was found that middle managers are active in contributing new ideas, implementing and evaluating it for the successful operation of strategic intent depending on the organizational situations and leadership culture around them. Previous studies also identified middle managers in public organizations as managers found between the top level managers leading the whole organization and supervisors/employees implementing what is decided by the organization. They carry out eight prominent roles to execute tasks in their work unit: innovator, broker, producer, director, coordinator, monitor, facilitator and mentor. This study contributes to the literature by highlighting middle managers and middle management in the public sector which is overlooked in the field of public management. It shows what values middle managers can add in the public sector when they are properly utilized.