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The objective of this study was to examine the effect of knowledge management practices on
organizational performance in the case of commercial bank of Ethiopia, Bahir Dar city. The
study was directed by four specific research objectives which pursued answers for the effect of
knowledge management practices on organizational performance. The specific objectives of the
study were to examine the effect of knowledge management practices that included knowledge
acquisition, knowledge creation, knowledge conversion, knowledge sharing and knowledge
storing on organizational performance of commercial bank of Ethiopia, Bahir Dar city. The
study employed an explanatory research design due to its intent to find the effect of knowledge
management practices on organizational performance in the case of commercial bank of
Ethiopia, Bahir Dar city. The total population of the study was 563 employees. Stratified
random sampling was used to sample 220 respondents who represented the total population of
the study area with a 95% confidence level and 5% margin of error. A quantitative approach
was used and data were collected through questionnaires and analyzed using SPSS after coding
and cleaning to eliminate any inadequacies. Data were analyzed using frequency descriptions,
correlation, and regression analysis. Most importantly, a multiple regression model was applied
to determine the cause and effect relationship between the dependent and independent variables.
The findings revealed that with the exception of knowledge acquisition, all independent variables
(i.e., Knowledge creation, Knowledge conversion, Knowledge sharing and Knowledge storing)
have a significant positive influence on organization performance of commercial bank of
Ethiopia in Bahir Dar City Branches. The findings are discussed in detail in the research along
with some recommendations for organizations and researchers. |
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