dc.description.abstract |
Despite the availability of flexible work arrangements in private banks in Ethiopia, staff performance in
terms of customer satisfaction, job happiness, employee turnover, and customer satisfaction continues to
be disappointing. The main objective of this study was to examine the effect of flexible working
arrangement on employee performance in case of private bank Share Company in Bahir Dar. The
researcher identifies five key flexible working arrangement dimensions as independent variable these are
work shift, flextime, flexi place (telework), temporary contract working, and part time working. The
researcher used both quantitative and qualitative approach. Quantitative approach was used to show the
cause and effect relationship between the dependent and independent variables and qualitative research
approach was used to analyze open ended questions. Hypothesis also developed to provide the research
direction and focusing area. The researcher used primary data through questionnaire from 250
respondents from three sampled private banks. To collect data from the respondents of the case banks
stratified sampling was used. Data analyzed by using descriptive statistics including means, and standard
deviation and inferential statistics to analyze and interpret the gathered data. Data was analyzed by the
aid of Statistical Package for Social Sciences (SPSS) version 26. Pearson’s Correlation test statistics were
applied for testing the relationship between dependent and independent variable. Inferential statistical
tools like multiple linear regression was used. Regression model was applied to show the effect of flexible
working arrangement on employee performance. The data were filled using the Five Point Likert Scale
while the Cronbach Alpha was used to check the data reliability. The main findings indicate that, work
shift, flextime, flexi place, temporary contract and part time has statistically significant effect on
employee performance. Work shif is the most powerful significant variable that have greater regression
coefficient than others. The researcher concluded that flexible working arrangement practice significantly
contributes to employee performance on private banks in Bahir Dar. |
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