Every organization, including universities, and other industries is performing its duties using paper-based information exchange systems. However, the existing information transaction or flow system is primitive, and also insecure, costly, labor-intensive, and time-demanding. Therefore, in this thesis, we proposed designing an automated lettering platform (ALP) to enhance the primordial mailing service. The purpose of this study is a digital and technology-based lettering service that provides modern, safe, fast, and effective information access and connectivity using a networked and distributed infrastructure. The design science research approach is used for designing the platform and evaluating it using the Post Study System Usability Questionnaire (PSSUQ) framework. The PSSUQ had been used to evaluate the platform's information quality, system usefulness, and interface quality. The functionality and performance of the platform were evaluated by Katalon studio and J-meter respectively. The proposed automate platform is modernized and technology-based against the existing paper-based lettering system. The lettering service is enhanced by 95% in system usefulness score and optimize resources usage with trustful and efficient operation as users’ demand. The expected research outcome is a solution to optimize resource usage and information handling with trustful and efficient operation. It is a modern and advanced information flow platform that can enhance lettering services through digital technology.