Abstract:
The main purpose of the study was to investigate the effect of organizational citizenship behavior
on employees’ performance and the major focus of the study was to see the effects of the five
dimensions of OCB namely altruism, conscientiousness, civic virtue, sportsmanship and courtesy
on employees’ performance in CBE, Bahir Dar City Branches.
To achieve the above research objective, the researcher employed quantitative research
approach and cross-sectional research design and the target population comprised of 563
employees and using Yemane formula, the researcher determined the sample size of 234
respondents. Furthermore, the researcher used stratified sampling techniques and selected
respondents of the study using random sampling particularly the lottery method. For the purpose
of the study, primary data collected through standardized questionnaires. For analyzing the
collected data, the researcher used descriptive statistics to assess the status of OCB and
employees’ performance; Pearson correlation to see the relationship between OCB and
employees’ performance, and regression analysis to examine the effect of OCB on employees’
performance.
Moreover, based on the multiple regression results, each hypothesis tested and the result shows
all the above five dimensions of CBE had a significant positive effect on employees’ performance
in CBE, Bahir Dar City Branches. To sum up, for the improvement of their employees’
performance, it is advisable for managers or management to consider the encouragement and
promotion of all the five dimensions of OCB in CBE, Bahir Dar City Branches.