Abstract:
The objective of this study was to access and investigate the effect of the big five personality
dimensions namely; openness, conscientiousness, extraversion, agreeableness and neuroticism on
organizational brand image in case of Commercial Bank of Ethiopia, Bahir Dar city branches.
Based on the work of Sener on big five personality dimensions for organizations brand image, a
structured and self-administered questionnaire was developed to the selected respondents of
employees. From the total of 256 respondents selected through multi stage sampling technique,
250 questionnaires were valid for the study. The analysis was done using descriptive and
inferential statistics. The result of Pearson Correlation analysis shows that there was statistically
significant and positive relationship between the three personality dimensions (i.e. openness,
conscientiousness and extraversion) and organization brand image. However, the remaining two
personality dimensions; agreeableness and neuroticism had statistically insignificant relation with
the organization brand image. Although, neuroticism had negative relation while agreeableness
had positive relation with brand image. The result of multiple regression Analysis revealed that
29.76% of the variation of big five personality dimensions of employees’ can be predicted by the
independent variables i.e. openness, conscientiousness, extraversion, agreeableness and
neuroticism. In addition, all these big five personality dimensions had significant contribution to
organization brand image at 95% confidence level. However, neuroticism had a negative effect
towards organization brand image. Therefore, it can be concluded that the more the employees
with openness, conscientiousness, extraversion and agreeableness personality dimensions builds
good brand image towards their organization. Whereas the more neurotic employees adversely
affect the brand image of the organization. Hence, the researcher recommended that, the
organization need to establish circumstances to minimize neurotic personality dimensions via
education, training and development mechanisms and put up with openness, conscientiousness
and extraversion and agreeableness personality dimensions of employees in order to build positive
brand image.