Abstract:
Identity management and integrated technologies are the basic building blocks in the field
of e-Government, as they constitute secure and reliable access to online services. The
implementation of integrated identity management is complex due to the involvement of
multiple organizations with heterogeneous technologies, different data sources and
interoperable records, sensitive user data, legal and regulatory issues, and numerous
security issues. Though multiple private and governmental identity management (IDM)
frameworks and technologies developed and implemented for backend organizational
integration and service delivery, integrating ministries and agencies effectively and
sustainably is still researchable. In this thesis, an interoperable identity management (IDM)
framework is proposed by incorporating all the requirements from the administrative,
technical, and security perspectives. The proposed framework can integrate the fragmented
government systems between or/ and among ministries and agencies for better public
service delivery in the context of electronic government. This thesis follows the design
science approach. The designed framework was demonstrated and evaluated by technical
experts using design science framework evaluation parameters such us completeness,
usability, and interoperability.