Abstract:
Background: Communication is the exchanging of information from one group to the other
through mutually understood ways. Communication barrier is anything that prevents receiving
and understanding the messages. poor communication between patients and the nurses’ result in
an increased hospital stay and patient dissatisfaction. This study will provide basic information
on the level of nurses to patients’ communication and perceived barriers in government hospitals
of Bahir Dar city.
Objective: To assess the level of the nurse to patient communication and perceived barriers in
government hospital of Bahir Dar city, Ethiopia, 2020
Methods: Institution based cross-sectional mixed-methods study was conducted from February
24 to March 9/2020 in government hospitals of Bahir Dar city. The totals of 380 nurses were
included in the quantitative study by using simple random sampling. Data were entered into Epi
Data 4.6 and analyzed with a statistical package of social sciences version 25. Data were mainly
analyzed using descriptive statistics, and binary logistic regression. For the qualitative study,
purposive sampling technique was employed, and seven participants were interviewed. Thematic
analysis was used.
Results: From the total participants 36.5% of nurses were found to have poor communication.
Variables that have statistically significant associations with the level of communication were
educational level (P<0.001), work experience (P<0.001), the unwillingness of nurses (P=0.019),
and lack of communication skill (P=0.012). The highest perceived communication barriers were
lack of continuous training with 82.7% followed by workload with 80.8% and the lack of
medical facilities with 79.2% as reported by nurses. All environmental-related barriers were the
perceived barriers of the nurse to patient communication.
Conclusion and recommendations: In this study, the communication of nurses to patients is
found to be low. Nurse professionals need to have adequate or good communication skills to
solve or overcome the problem of patients. To enhance communication with the patients; nurses
and other stakeholders like the ministry of health, the health bureaus, and hospital authorities
need to recognize the communication barriers.
Keywords: communication barrier, nurse-patient, Bahir Dar, Ethiopia, 2020.