Abstract:
This study examines the effect of electronic banking on profitability of commercial bank of
Ethiopia; electronic banking has increasingly become an inevitable tool of banking business
strategy and a strong catalyst for economic development. Data collected with a structured
questionnaire was analysis by descriptive statistics and the hypothesis formulated was tested
using chi-square test. The study found that there is a significant relationship between electronic
banking and banks profitability. Also that E-banking has become popular because of its
convenience and flexibility, and transaction related benefits like speed, efficiency and
accessibility. Electronic banking refers to the provision of retail and small value banking
products and services through electronic channels. The rapidly growing information and
communication technology is knocking the front-door of every organization in the world, where
Ethiopian banks would never be exceptional. The appearance of electronic banking in Ethiopia
goes back to the late 2001, when the largest state owned, Commercial Bank of Ethiopia (CBE)
introduced ATM to deliver service to the local users. Through reducing bank costs, electronic
banking can increase bank incomes. In this research the effect of electronic banking (i.e.
automated teller machines, pos, internet banking, mobile banking, size of the bank) in increasing
profitability of Commercial Bank of Ethiopia is studied. The population of this research is the
CBE’s Amhara region Branches. The research sample size was estimated 102. The research data
was gathered through financial statements, data sheets, and questionnaire. The gathered data
was analyzed through descriptive statistics (i.e. diagrams and frequency distribution tables) and
inferential statistics (i.e. ANOVA test, T test, multiple regressions). According to the findings of
the study; E banking services of CBE has positive impact on reducing transaction processing
errors, saving time, reducing risk of caring cashes, and improving operational reliability of the
bank. While the study reveals that there is relatively lower importance to attraction of new
customers to the bank, reduction of human resource requirements of the bank, improvement of
customers’ loyalty to the bank. The empirical analysis shows there is a positive relationship
between electronic banking and its five components (i.e. automated teller machines, pos, internet
banking, mobile banking, size of the bank) with bank profitability.