Abstract:
Supply chain process integration is very important to enhance the various aspects of
operational performance. The main target of the study was to investigate the effects of
Supply chain process integration on operational performance in Choice Flour Factory.
Successful supply chain process integration offers competitive advantage to firms
operating in a wide range of industries. Explanatory research design and census methods
were employed in the study. A questionnaire was used as a research tool for collecting
data. In order to analyze, interpret and present the data captured via questionnaire,
Statistical Package for the Social Sciences (SPSS) version 23 was used. The collected
data was analyzed using both descriptive statistics (mean & standard deviation) and
inferential statistics (correlation and multiple linear regressions). Main findings of the
study depicts that, there is good supply chain process integration dimension as the mean
values of the (information integration, supplier integration, customer integration and
internal integration) were above the minimum requirement (i.e. greater than the mean
value of 2.5). From the finding of supply chain process integration variables which are
used to measure operational performance, customer integration and internal integration
were correlated with operational performance. Moreover, customer integration and
internal integration the dimensions of supply chain process integration had a significant
effect on operational performance of the factory in which information integration and
supplier integration dimensions had failed to signify the effect on operational
performance.