dc.description.abstract |
Operational scheduling and proper taxi management are crucial to the success of
MBT transportation in order to make full use of the vehicle, satisfy the demand for the
specified scheduled trips, keep the total number of vehicles to a minimum. The
minibus taxi transporting more than 70% of travellers in Africa and is the second
mode of transportation next to walking in Bahir-Dar city to and from their places of
employment and offering employment to thousands in the operations of these services,
as well as the numerous rank-side services and amenities offered to customers.
However the sector’s service is still far from being efficient and has numerous
operational challenges like unattractive due quality problem, the existence of wide
gap between demand and supply and poor scheduling and control mechanism. This
study focused on to draw up operational scheduling of minibus taxi service on four
selected routes in Bahir Dar city. Regarding this, the descriptive research design was
adopted to describe the current practice and identify shortcomings for improvements
by using both primary and secondary sources. The primary data sources were
collected from seven day field survey from 12am to 1 pm for return trips at maximum
load section to know passenger flow, 28 trips were made on each route, 14 during
peak hours and 14 during off-peak hours, totaling 56 trips for each route for travel
and cycle time by dividing each day in to morning peak, off-peak and evening peak
periods for analysis and scheduling. The qualitative service measures of minibus taxi
data were collected from 130 minibus taxi drivers, 400 passengers, minibus taxi
associations, road and transport authorities and traffic police through questionnaire
survey methods. From the generated results of the analysis the minibus taxi services
are operated to maximize their profit rather than to maximize customer satisfaction
and needs. The four chosen minibus taxi routes in Bahir Dar town were operationally
scheduled based on even headway, which is simpler to understand, implement and
increase service frequency so that passengers are receiving taxis as soon as they
arrive at taxi stations, knowing when the taxis will arrive, have shorter passenger
waiting times, higher average daily trips per vehicle, and have a smaller fleet size.
Key words: Minibus, taxi, service, qualitative, service, measure, even- headway,
operational, scheduling |
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