A DIGITAL PLATFORM OF INFORMATION TECHNOLOGY  SERVICE MANAGEMENT FOR TVET’S: A DESIGN SCIENCE  RESEARCH PARADIGM

Temare, Adamu

dc.contributor.author	Temare, Adamu
dc.date.accessioned	2022-03-09T07:30:03Z
dc.date.available	2022-03-09T07:30:03Z
dc.date.issued	2021-10-27
dc.identifier.uri	http://ir.bdu.edu.et/handle/123456789/13185
dc.description.abstract	Information technology service management is a process-oriented approach that does not adhere to any specific technology but instead provides structural IT-related activity frameworks to improve the quality of IT service delivery using technological infrastructure to meet customer demand, with a focus on defining, managing, delivering, and supporting IT services to achieve institutional goals through transfer. The department of Information technology service management in TVET does not implement any digital platform to share resources. To develop the platform, the researchers gathered data from students, teachers, and staff members. The researcher studies with observation and document inspection. To facilitate and enhance ITSM service delivery, the researchers aim to develop a digital platform for ITSM for TVET institutions using a design science research approach. The platform was tested for its functionality and non-functionality. The platform was evaluated for its usefulness, information quality, and interface quality using the PSSUQ framework. The purpose of this evaluation was to ensure that the initial development met the objectives of usability and functionality of the platform, which help users to complete learning and teaching tasks effectively and satisfy their resource utilization level. An analysis was done on the overall usefulness of the platform, information quality, and interface quality using composite reliability. All of the quality of the platform's validity and reliability measures the full fullness of the specified benchmark.	en_US
dc.language.iso	en_US	en_US
dc.subject	INFORMATION TECHNOLOGY	en_US
dc.title	A DIGITAL PLATFORM OF INFORMATION TECHNOLOGY SERVICE MANAGEMENT FOR TVET’S: A DESIGN SCIENCE RESEARCH PARADIGM	en_US
dc.type	Thesis	en_US