dc.description.abstract |
Conflict is defined as disagreement between two or more members of the organization
or groups arising from the fact that they must share scarce resources or work
activities. The purpose of this study was to identify the major causes of conflict,
frequently used management techniques and positive impacts of conflict between
teachers and principals at Dangila woreda and Dangila Town Administration
Secondary Schools. To attain this objective, a survey design with both quantitative
and qualitative approaches was employed. Questionnaires and interview were the
instruments used for data collection from 120 respondents. The data were analyzed
using statistical tools frequency, percentage (%), mean and standard deviation. Based
on its mean value, failure to accomplish responsibility well was mostly the cause of
conflict between teachers and principals followed by poor communication; and
absence of clear rules and regulations for the school, respectively. The result of the
study also indicated that schools use compromising most frequently to solve conflicts
followed by accommodating, collaborating, dominating and avoiding, respectively.
In relation to positive effects of conflict, the mean value indicated that conflict servers
as a safety value to indicate problems was the most positive effect of conflict followed
by motivates change, promotes organizational vitality, stimulates creativity, helps
individual & groups to establish identities and leads to new ideas or approaches,
respectively. Therefore, it is possible to conclude that the problem was serious enough
to raise conflict in secondary schools and also hinders from achieving objectives in
the system. To solve conflicts in school, using management techniques are mandatory
and also properly handle is goes to positive effect. Hence, it is recommended that
school principals and teachers should have the necessary knowledge, and basic
conflict management skills with sufficient experience, in order to prevent causes
conflict before and after the occurrence of conflict within the school. The woreda
education office must support these schools to equip with financial and moral by and
with knowledge by giving effective trainings timely. |
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