Abstract:
The construction industry in Ethiopia isconstantly criticized for its performanceand productivity. Theindustry’s performance with respect to schedule, cost, health and safety dimensions are huge concern: Among these dimensions,the industry has been constantly struggling with quality performance. The quality of a construction should fulfillowner’s expectations, satisfy project participants/stakeholders needs and become a critical measure of a project success. Today, other industry sectors are focused on management theories and philosophies in order to achieve high quality and ensure customer satisfaction. Thus, the objective of this study is to devise a methodology in implementing a conceptual Total Quality Management (TQM) framework in the Ethiopian construction industry.
A desk study, panel discussion and questionnaire survey are carried out as a primary source of data to achieve the objective of this research. Primary data are generated from selected contractor organizations (23 Grade-I contractors who have active public building projects in Bahir Dar City) through the panel discussion and questionnaire surveys. These methods are conducted to determine current quality management practice and identify factors required for successful implementation of TQM.The data was analyzed using both descriptive and inferential statistical analysis. The reliability and validity of factors in the instrument were checked by Pearson’s correlation coefficient, Cronbach’s Alpha coefficient and Chi-square. Based on the study findings, the construction industry experts are not well-aware of TQM philosophy. It is identified that the quality management improvement program is limited on quality control which is a corrective action rather than a proactive measure. Prior studies and survey results were then used as benchmark to develop a conceptual TQM framework for using the top nine Critical Success Factors based on their important indices. Changing behavior and attitude, lack of top management commitment/understanding, lack of education and training to derive the improvement process and lack of employees’ commitment/understanding are the top four ranked factors which may challenge the implementation of TQM framework as a gap analysis. The study recommends that higher level of educational institutes should give TQM as a course work for civil engineering and related programs.